Buyer's Warranty

To keep customers safe, all account orders include 24 hours account warranty for free. If you have any issues with your new account, raise a dispute and provide information about what happened to get a refund. While the dispute is active, the warranty period is always active, even if solving your dispute takes more than 24 hours.

Your warranty covers:

• The account does not work or is not as described
• Loss of access due to account recovery by the seller
• Account bans due to the ownership transfer
• Account bans due to offenses made by the seller

Your warranty does not cover:

• Account bans due to your actions (ex: you played on the account with cheats)
• Loss of access unrelated to the seller (ex: you forgot your password)
• Account bans due to not following seller instructions (ex: you were told not to contact game support, but did so anyways)
• Reselling the account to someone else. If you resell the account, your warranty is void.
• With extended warranty, if you have any issues after the 5-day free period - submit a warranty claim and our team will review your case within 2-3 business days. When your warranty claim is approved, you will receive a full refund of the account’s price, minus the warranty fee. Your warranty does not cover any items on the account or other additional expenses.

After your warranty period is over, while we no longer provide a money-back guarantee, Gamesoo will still help you if any issues come up. First, contact the seller about your issue in the order chat. If the seller does not respond - contact Gaamesoo support and we will get in touch with the seller on your behalf.